eCool

Privacy, Shipping & Return Policies

  • Privacy Policy

    What information do you collect and how do you obtain it?
    We collect information from you when you register on our site and when you make a purchase from us (Personal Information).
    We use your Personal information to:

    • Process your orders
    • Contact you if there are any queries in relation to your orders
    • For statistical purposes to improve this website and its services to you
    • To administer this website

    Cookies
    A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. GoGreenS.à r.l. uses cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties. There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for no longer than 12 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to store your choice of start page and to store your details if you select “Remember me” when you log in. We use session cookies when you use the product filtration function, to check whether you are logged in or if you put an item in your shopping bag.
    You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies please look under “Help” in your browser. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device.
    Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

    Do you share my personal information?
    We will not provide your Personal Information to any third party for mailing or marketing purposes. We may need to share your information with third parties, e.g. delivery companies or credit card companies, in relation to your order or because we are required to do so by law.

  • Shipping Policy

    DELIVERY INFORMATION
    Your order will be treated/sent within 12 working days after receipt from Monday – Friday.
    All orders made on Friday will be treated/sent before Monday afternoon.
    All items are shipped in the mentioned timing as long as they are in stock. GoGreen S.à R.L. is responsible for the risk of transportation. If the package or the contents are damaged upon delivery, then you should file a complaint at delivery. If you find damages once the package is opened, please contact us immediately.

    DELIVERY RATES FOR GERMANY AND BENELUX
    Delivery within GERMANY and BENELUX are free of charge.
    All parcels will be shipped by DC Postal Services – Ehlerange (LUX)

  • Return Policy

    At eCool we want you to be happy with your purchase. If a return is necessary we can accept returns up 14 days from the date of purchase (14 days to notify seller about return and additional 14 days to return goods after notification).
    If you have ordered the wrong item(s) or simply had a change of heart, all the item(s) must be returned in the original and saleable condition for re-sale, with any associated products and packaging intact. We recommend you to use a recorded postal service that insures you for the value of the goods you are returning. GoGreen S.à R.L. is not liable for items lost in transit.
    Please note that customer will need to pay the cost of returning the item.
    Provided that you return your item(s) within these Terms & Conditions we will refund you payment or replace. Refunds are processed within 10 working days of receipt of the returned item(s).
    Refunds are transferred in to the same form of payment initially used to purchase.
    If you have received faulty or defective goods, don’t panic. You can get in touch with us to report the problem by email at info@gogreen.lu.
    As soon as your return has been processed by our warehouse, we’ll email you to let you know.

    In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with our Customer Service and we’ll get back to you as soon as possible. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us or track your parcel online